Washington State case management & social services
.png)
Pierce County Case Manager
Pierce County, Washington
Job Type
Hourly, non-exempt · Wage scale & schedule: hr@mysticares.org
Workspace
Hybrid, field-based · based in Pierce County
About the Role
POSITION PURPOSE
The Case Manager provides person-centered case management, housing and employment support, care coordination, resource navigation, and advocacy to individuals and families served by Mysti's Adult & Family Services in Pierce County. You move assigned clients toward measurable goals while keeping every service, record, authorization, and expenditure complete, timely, and audit-ready.
THE ROLE AT A GLANCE
• Department: Programs / Client Services
• Reports to: Case Manager Supervisor · Leadership oversight: Regional Director of Programs & Compliance
• Classification: Non-exempt, hourly — Washington State
• Work arrangement: Hybrid, field-based (not fully remote). Regular in-person work in Pierce County is an essential function.
• Programs: Foundational Community Supports (FCS), Community Choice Guide (CCG), and other Washington programs as assigned
WHAT YOU'LL DO
• Own your caseload from assignment through transition — proactive outreach, documented follow-up, and timely escalation of barriers.
• Meet clients where they are: homes, shelters, housing sites, clinics, community organizations, and government offices.
• Complete assessments and build client-centered service, housing, and employment plans with measurable steps.
• Coordinate with treatment providers, health plans, housing providers, employers, and community partners; complete referrals, releases, and applications.
• Document every service in approved systems within program timelines; track billable and non-billable time; follow authorization and expenditure-approval rules before committing funds.
• Attend weekly case supervision prepared; complete required trainings and corrective actions on time.
• Act as a mandated reporter and follow crisis-response procedures (988, 911, APS, DCYF) within the scope of the role.
Requirements
Required qualifications and conditions of employment
Live in or within commuting distance of Pierce County. Regular field work and local travel are essential functions — reliable transportation, and a valid license and insurance if driving is required.
Ability to satisfy all screening, credentialing, background-check, and training requirements of the assigned program or contract.
Professional communication with clients, families, providers, referral sources, and community partners — in writing, by phone/video, and in person.
Ability to use approved electronic health record, case-management, communication, timekeeping, and documentation systems and keep accurate electronic records.
Commitment to confidentiality: HIPAA, Washington privacy requirements, and company policy.
Successful completion of onboarding documentation, employment eligibility verification, and background/reference checks.
How we work
Trauma-informed, strengths-based, culturally responsive, and person-centered — client choice and dignity first.
Productivity is measured in compliant, supportable services, not volume alone.
Pay, schedule, and how to apply
Wage scale and schedule: ask hr@mysticares.org. Introduce yourself with the form below — Human Resources screens every submission.
About the Company
MystiCares was born from personal loss and turned into purpose. Founder Giovanne Schachere built this organization in honor of his mother, Mysti, carrying her spirit of resilience and care into every program we run across Washington.
We serve people navigating some of life's hardest moments — housing instability, reentry after incarceration, complex medical and behavioral health needs — and we do it by centering their lived experience, not just their case file. Our team believes real support means showing up with dignity first, judgment never.
Working here isn't just a job description. Staff describe it as a calling — the chance to do real, client-centered work from day one, backed by leadership that values heart over hierarchy. We're intentional about building a culture where staff grow alongside the people they serve — learning from lived experience, leading with empathy, and measuring success by real stability in real lives, not just numbers on a report.
Our values: Accountability · Compassion · Community · Integrity · Respect · Empowerment.
Mysti's Adult & Family Services is an equal opportunity employer and prohibits unlawful discrimination, harassment, and retaliation. Reasonable accommodations are considered for qualified individuals with disabilities — contact Human Resources.